The Australian Camps Association (including People Outdoors) (“we” or “us”) value your privacy. We take reasonable steps to protect your personal information. We abide by the requirements of the Privacy Act 1988 (Cth) in relation to the collection, use and disclosure of your personal information and comply with other applicable laws protecting privacy including State and Territory health information legislation.
Personal information is any information that can be used to identify you, eg your name, address, telephone number, email address, etc.
We collect personal information that is necessary for us to undertake and provide our services and activities. Due to the nature of our services, this may include sensitive information, including health information.
Examples of personal information we may collect, and when we may collect it, include (but is not limited to) the following:
We do not sell your personal information to any third party for the purposes of direct marketing.
You may opt-out of receiving direct marketing by contacting our Privacy Officer (contact details below), or opting out by the mechanism provided.
The Australian Camps Association allows third party companies to serve ads and/or collect certain anonymous information when you visit our websites. These companies may use non-personally identifiable information (eg click stream information, browser type, time and date, subject of advertisements about goods and services clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you.
It is our usual practice to collect personal information directly from you or your authorised representative such as a carer, guardian or other responsible person. We collect information from an authorised representative if you have consented for us to collect the information in this way, or where it is not reasonable or practical for us to collect this information directly from the client (such as in an emergency, because the client is not able to provide the information required or where collection in this way is a lawful, reasonable and efficient way to collect the information without inconvenience to the client).
If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require or communicate with you.
In addition to the means of collection set out above, we may also collect personal information:
We use and disclose personal information we collect:
We will not share any of your personal information with third parties without your consent except:
If we retain any sensitive information, that information will not be used, shared or disclosed without your express or implied consent that is current, voluntarily given and obtained in accordance with the Privacy Principles. If you are unable to give consent then we may use and disclose your personal and sensitive information with the consent of a responsible person (as defined under the Privacy Act).
We remind you, however, that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.
We take all reasonable steps to ensure that the personal information we collect is accurate, up to date and complete. This includes maintaining and updating personal information when we are advised it has changed and at other times as necessary.
Personal information that you submit for publication on any Australian Camps Association website or associated domain will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.
We do from time to time use web-based programs for particular activities such as email broadcast which may be hosted offshore, or cloud service providers but only when the supplier agrees with us to be bound by privacy laws or where the jurisdiction in which the data is located has laws that are equal to or better than Australian privacy laws.
We take all reasonable steps to prevent data breaches. However, if we suspect that a data breach has occurred, we will undertake a reasonable and expeditious assessment to determine if the data breach is likely to result in serious harm to any individual affected. If so, we will:
You are entitled to view the information we hold about you and reasonable requests for access and correction will be responded to as quickly as possible. If you wish to view the information we hold about you, please contact the Privacy Officer.
Accessing a large amount of information from various sources within the organisation may cause a time delay in our response.
If we refuse to give you access to your personal information or to correct your personal information, we will give a reason for this decision. Generally, if requested, we will amend any personal information which you demonstrate is inaccurate, incomplete or not current, and will remove any information that is not relevant. If we disagree with your view on these matters we will keep a note on the file setting out your view of the information held.
Our website may be enabled for online transactions using a certified secure payment gateway. However, despite the security on the site, you should be aware that there are inherent risks in transferring information across the internet and we cannot accept liability for any breaches. When an internet payment is made, your credit card number is used only to make a debit and not retained by us.
Payments made online on our website are processed in real time using a secure payment gateway. Payments are processed in Australia (and for all other countries) in Australian Dollars. Our website has security measures designed to protect against the loss, misuse and/or alteration to your personal information under our control.
If you wish to make a complaint about a possible breach of privacy, please provide full details of your complaint in writing, and send it to the Privacy Officer (see contact details above).
If your complaint relates to our failure to provide access to or to correct any personal information that we hold about you, you may lodge a complaint directly with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
If your complaint does not relate to these matters, you must first lodge a complaint with us in writing and provide us with details of the incident so that we can investigate. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the relevant privacy legislation, if applicable).
Individuals enquiring about their rights and remedies for breaches of privacy, can access detailed information at the Office of the Australian Information Commissioner www.oaic.gov.au
Mail: Corporate One, 84 Hotham Street, Preston VIC 3072
Phone: 03 9863 6824
Alternatively, additional information on the Australian Privacy Principles can be obtained from http://www.oaic.gov.au/
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