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Privacy Statement

1. Introduction

The Australian Camps Association (including People Outdoors) (“we” or “us”) value your privacy. We take reasonable steps to protect your personal information. We abide by the requirements of the Privacy Act 1988 (Cth) in relation to the collection, use and disclosure of your personal information and comply with other applicable laws protecting privacy including State and Territory health information legislation.

By accessing our website, engaging our services or providing personal information to us, you consent to our collection, use and disclosure of that information on the terms of this Privacy Policy and any other contractual or other arrangements that may apply between us.

2. Scope of this Privacy Policy

This Privacy Policy applies to all information we collect about you through the use of our services. This includes personal information collected in person, in forms completed by you or on your behalf, by telephone, through our website, via other service providers and by other electronic communication channels to access our services.

This Privacy Policy applies to all enterprises and services operated by the Australian Camps Association.

3. What is personal information?

Personal information is any information that can be used to identify you, e.g. your name, address, telephone number, email address, etc.

4. Why do we collect personal information?

We collect personal information that is necessary for us to undertake and provide our services and activities. Due to the nature of our services, this may include sensitive information, including health information.

5.​​​​​​​ When do we collect personal information?

Examples of personal information we may collect, and when we may collect it, include (but not limited to) the following:

  • Providing services to members/general public/participants –information which we may collect includes date of birth, information about people’s needs and circumstances (such as health and living arrangements), records of communication and as otherwise required in order to provide our services. The specific information will depend on the type of service provided and will be collected from the person before and during the provision of services.
  • Distributing publications and direct marketing – we only use your personal information to let you know about our products and services where we have your consent, or where we are otherwise permitted by law to do so. We may collect and store your personal information on our publication or direct marketing list (which may include name, address, email address, and mobile phone number) in order to distribute newsletters and other communications in print and electronic form from time to time.

We do not sell your personal information to any third party for the purposes of direct marketing.

You may opt-out of receiving direct marketing by contacting our Privacy Officer (contact details below), or opting out by the mechanism provided.

  • Assisting with your queries - you may choose to provide us with your name or other contact details when you call us by phone or write to us so that we can respond to your requests for information about our services or operations. If you choose to remain anonymous we may not be able to provide the full range, or any, services to you.
  • Conducting our general business activities - we collect personal information about individuals for our general business operations.  We may collect, use and disclose your personal information for quality assurance, risk management, billing and administrative purposes.
  • Advertising – The Australian Camps Association use third party advertising companies to serve ads when you visit our websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

The Australian Camps Association allows third party companies to serve ads and/or collect certain anonymous information when you visit our websites. These companies may use non-personally identifiable information (eg click stream information, browser type, time and date, subject of advertisements about goods and services clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you.

  • Research - if you agree to be contacted about research opportunities for which you may be eligible, we may place your name and contact details onto our internal research database. You may opt-out of participation in research activities at any time by contacting our Privacy Officer.
  • Sensitive Information - we may collect sensitive information if it is relevant to the provision of our services. That information will be treated in accordance with requirements of the Privacy Act and any state and territory health information legislation. 

6.​​​​​​​ How do we collect your personal information?

It is our usual practice to collect personal information directly from you or your authorised representative such as a carer, guardian or other responsible person. We collect information from an authorised representative if you have consented for us to collect the information in this way, or where it is not reasonable or practical for us to collect this information directly from the client (such as in an emergency, because the client is not able to provide the information required or where collection in this way is a lawful, reasonable and efficient way to collect the information without inconvenience to the client).

If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require or communicate with you.

In addition to the means of collection set out above, we may also collect personal information:

  • when you provide information through our website;
  • from publicly available sources of information;
  • from third parties, where it is reasonably necessary or normal business practice, so that we can continue to provide you with our services.

We also collect limited information about all visitors to our online resources which is used only to identify generic behavioural patterns. We may use cookies, Google Analytics or other technology to track visits to our website to monitor its effectiveness, maintain our server and improve our services. These statistics will not identify you as an individual.

7.​​​​​​​ How do we use your personal information?

We use and disclose personal information we collect:

  • to provide and improve our services to our clients and their family members, including to:
    • identify and provide services required including those offered by third parties;
    • allow exchange of information between service providers with whom we deal with on behalf of clients;
  • assess the adequacy of, and our clients' and their family members' level of satisfaction with, our services;
  • to verify your identity;
  • to communicate with our clients and their family members and distributing our publications, conducting events and raising awareness about our services;
  • to undertake our general business activities, including interacting with contractors and service providers, billing and administration;
  • to administer and manage our services including charging and billing you for those products (as applicable);
  • to conduct appropriate checks for fraud;
  • to update our records and keep your contact details up to date;
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems; and/or
  • for other purposes with your consent or as permitted by law.

8.​​​​​​​ When will we disclose your personal information?

We will not share any of your personal information with third parties without your consent except:

  • if we are required by law or we believe in good faith that such action is necessary in order to comply with law, cooperate with law enforcement or other government agencies, or comply with a legal process served on the company (including other service providers or insurers) or court order;
  • if the disclosure of the information will prevent or lessen a serious and imminent threat to somebody's life or health;
  • to our contractors, service providers and volunteers only to the extent necessary for them to perform their duties to us;
  • to our professional advisers, including our accountants, auditors and lawyers;
  • to any governmental or semi-governmental organisation who requests it (including but not limited to as part of any application for a grant or other benefit under the NDIS);
  • if you are a client, to your family members or your health or other service providers if required for us, or other service providers, to provide services to you;
  • if you are not able to provide us with consent, we may use and disclose your personal information with the consent of a responsible person (as defined under the Privacy Act)
  • as otherwise permitted by law.

If we retain any sensitive information, that information will not be used, shared or disclosed without your express or implied consent that is current, voluntarily given and obtained in accordance with the Privacy Principles. If you are unable to give consent then we may use and disclose your personal and sensitive information with the consent of a responsible person (as defined under the Privacy Act).

9.​​​​​​​ Security of your personal information

We regard the security of your personal information as a priority and implement a number of reasonable physical and electronic measures to protect it. Staff and volunteers who may have access to your information may be required to sign a confidentiality agreement and if contract service providers are used, they will be bound by our Privacy Policy.

We remind you, however, that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.

10.​​​​​​​ Data quality

We take all reasonable steps to ensure that the personal information we collect is accurate, up to date and complete. This includes maintaining and updating personal information when we are advised it has changed and at other times as necessary.

11.​​​​​​​ Cross border data transfer

Personal information that you submit for publication on any Australian Camps Association website or associated domain will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.

We do from time to time use web-based programs for particular activities such as email broadcast which may be hosted offshore, or cloud service providers but only when the supplier agrees with us to be bound by privacy laws or where the jurisdiction in which the data is located has laws that are equal to or better than Australian privacy laws.

12.​​​​​​​ What if there is a data breach?

We take all reasonable steps to prevent data breaches. However, if we suspect that a data breach has occurred, we will undertake a reasonable and expeditious assessment to determine if the data breach is likely to result in serious harm to any individual affected. If so, we will:

  • take all reasonable steps to contain the breach;
  • where possible, taking action to remediate any risk of harm;
  • notify individuals and the Commissioner where an individual is likely to suffer serious harm (or if otherwise required by law); and
  • review the incident and consider what actions can be taken to prevent future breaches.

13.​​​​​​​ Accessing and correcting your information

You are entitled to view the information we hold about you and reasonable requests for access and correction will be responded to as quickly as possible. If you wish to view the information we hold about you, please contact the Privacy Officer. 

 Accessing a large amount of information from various sources within the organisation may cause a time delay in our response.

If we refuse to give you access to your personal information or to correct your personal information, we will give a reason for this decision. Generally, if requested, we will amend any personal information which you demonstrate is inaccurate, incomplete or not current, and will remove any information that is not relevant. If we disagree with your view on these matters we will keep a note on the file setting out your view of the information held.

14.​​​​​​​ Online transactions

Our website may be enabled for online transactions using a certified secure payment gateway. However, despite the security on the site, you should be aware that there are inherent risks in transferring information across the internet and we cannot accept liability for any breaches. When an internet payment is made, your credit card number is used only to make a debit and not retained by us.

15. ​​​​​​​Security measures for online payments (if relevant)

Payments made online on our website are processed in real time using a secure payment gateway. Payments are processed in Australia (and for all other countries) in Australian Dollars. Our website has security measures designed to protect against the loss, misuse and/or alteration to your personal information under our control.

16.​​​​​​​ Links to other websites

Our websites may contain links to third party websites, and third party websites may also have links to our websites. This Privacy Policy does not apply to external links or other websites who may also collect your personal information. We encourage you to read the privacy policies of any website you link to from our website.

17.​​​​​​​ Effective date and updates

This is our current Privacy Policy. We may at any time vary this Privacy Policy by publishing an updated version on our website.

18.​​​​​​​ Changes to this Privacy Policy

We reserve the right, as it may be necessary, to review, revise or make changes to our Privacy Policy and will notify you of those changes by posting those changes on our website.

19. ​​​​​​​Complaints

If you wish to make a complaint about a possible breach of privacy, please provide full details of your complaint in writing, and send it to the Privacy Officer (see contact details above).

If your complaint relates to our failure to provide access to or to correct any personal information that we hold about you, you may lodge a complaint directly with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).

If your complaint does not relate to these matters, you must first lodge a complaint with us in writing and provide us with details of the incident so that we can investigate. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the relevant privacy legislation, if applicable).

Individuals enquiring about their rights and remedies for breaches of privacy, can access detailed information at the Office of the Australian Information Commissioner www.oaic.gov.au 

20. ​​​​​​​More Information

If you would like more information about our Privacy Policy or the way we manage your personal information, you can contact the Privacy Officer by:

Email: ceo@auscamps.asn.au

Mail: Corporate One, 84 Hotham Street, Preston VIC 3072

Phone:  03 9863 6824

Alternatively, additional information on the Australian Privacy Principles can be obtained from http://www.oaic.gov.au/

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