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About
Accreditation
The Camp/Adventure Accreditation Program is a merger of the previous Australian
Camps Association ‘Camping with Confidence’ program with the Australian Tourism Industry Council's (ATIC) Quality Tourism Framework (QTF) and is designed for any business that works within the camp and/or led outdoor activity sector.
The Victorian Department of Education and Training and the Catholic Education Office (Archdiocese of Melbourne) mandates that all Victorian Government or Catholic Schools in the Diocese of Melbourne must use accredited residential campsites – other states are following this direction. Accreditation is thus an important part of developing and promoting your business.
Camp/Aventure Accreditation Program has been designed to ensure that residential camps, outdoor experiences, and adventure activities can be conducted in a manner where the safety of participants and staff is assured. This means the buildings are appropriate and that proper activity equipment is provided and used in a safe manner. This means the buildings are appropriate and that proper activity equipment is provided and used in a safe manner. This program ensures there are clear procedures for supervising campers, administering bookings, and proper planning has been done to manage emergencies should they arise.
The variety of residential camps and outdoor experiences ensures that different groups – large or small, children or adult, school, special interest, community – can enjoy diverse experiences. The program recognises this diversity and ensures that regardless of the type of experience your safety has been considered as paramount.
For more information about accreditation please visit Quality Tourism Framework.
The Camp/Adventure Accreditation Program is administered through the Quality Tourism Framework by state tourism bodies.
The Quality Tourism Framework certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All quality tourism accredited businesses undertake regular onsite audits to ensure compliance. To be accredited businesses must complete the following:
Licences & Permits
Ensures the business has all the required licences and permits.
Business Operating Systems
Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
Economic Sustainability and Financial Systems
Ensures business complies with accounting standards Up-to-date record keeping and complies with consumer laws
Insurance Details
Ensures the business has all required coverage inc. at least $10million in public liability insurance.
Human Resource Management
Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
Environmental Management
Business must demonstrate a documented and practical commitment to sustainable environmental practices.
Customer Service
Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
Risk Management
Business must demonstrate documentation and Implementation of risk management plans, as well as emergency and evacuation procedures.
Code of Practice
Business must sign industry code of ethics.
The Australian Camps Association (ACA) is proud to announce our new partnership with Affinity Insurance Brokers, a leader in providing specialised insurance and risk management solutions for the Australian Outdoor Industry...